Refund policy

Strong & Ernest Supplies Return Policy

Thank you for shopping with Strong & Ernest Supplies. We want you to feel confident in your purchase, and we're happy to help if something isn't right.

Returns

We accept return requests for eligible lighting products within 30 days of delivery.

To be eligible for a return, products must be unused, uninstalled, unwired, unmodified, and in resalable condition. Products that have been installed, wired, modified, or otherwise used are not eligible for return.

All returns must be approved before being shipped back. Please contact us with your order number and reason for return. If your return is approved, we will provide return instructions and any required return authorization information.

Non-defective returns are subject to a 15% restocking fee.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Please do not ship a product back without first receiving return authorization, as unauthorized returns may not be accepted or may significantly delay your refund.

Once an approved return has been received and inspected, refunds are typically processed within 1–3 business days. Depending on your bank or financial institution, it may take an additional 3–5 business days for the refund to appear on your account.

Return requests made more than 30 days after delivery are generally not eligible for return. In certain circumstances, we may be able to make an exception at our discretion.

Order Cancellations

We will make every effort to accommodate cancellation requests submitted before an order ships. However, because many of our lighting products are fulfilled directly from our manufacturer, orders can move into processing and shipment quickly.

Cancellation requests are not guaranteed once an order has entered fulfillment or shipped.

If your order has already shipped when we receive your cancellation request, it will be handled as a return and will be subject to the return requirements above, including any applicable return shipping costs and restocking fees.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and details about the issue.

Approved damaged or defective claims are not subject to the standard 15% restocking fee, and return shipping will be covered when a return is required.